Make Your Move

The foundation of creating a customer service culture is understanding expectations, going the extra mile, and being a customer advocate. Excellence is never by accident. The higher quality customer service you provide, the higher level of customer satisfaction you will enjoy, and that will translate into repeat business and more revenue.

EXECUTIVES & ENTREPRENEURS

Investment - USD 1050 (Early Bird USD 950)
For availing special pricing on 2 or more bookings, contact Local Business Head In Kenya, Mr. Godfrey Omilly
 Godfrey@24KaratTraining.com

Who Should Attend :

- Customer Facing Units
- Managers, Team Leaders and Supervisors wanting to set up world-class service units
- Customer Retention Teams

3 DAY CUSTOMER SERVICE MASTERCLASS IN SAROVA STANLEY HOTEL - NAIROBI,KENYA

11-13 MAY 2017 

The Best Advertising Strategy Is... Delighting Customers!' 

Includes:
  • Exceptional Learning Experience With Mihir Koltharkar
  • 3 Days Training In Sarova Stanley Hotel, Nairobi
  • Lunch, Tea, Snacks At The Venue
  • High Quality, High Value Course Content
  • Networking Opportunity With Other Professionals
  • Access To Future Learning Forums 
  • Preferential Fees for Advanced Workshops
  • A Distinguished Certificate

UPCOMING COURSES 

KENYA         MAY 2017

MUMBAI     JUN 2017

NASIK         JUN 2017

DUBAI         SEP 2017

SILLIGURI    OCT 2017

DAMAN       DEC 2017

Dates For Courses in Qatar, Oman, Kingdom Of Saudi Arabia, Srilanka, and Singapore will be updated shortly

How Will You Benefit?


- You will have a better understanding of the detailed issues involved in providing top-quality customer care to your customers
- You will learn the key skills of face-to-face customer interaction and how to communicate effectively
- You will understand your customers and how they measure service, develop loyalty in customers, understand how employee loyalty affects service, and create memorable service.
- You will gain an understanding of handling complaints effectively and focus on customer retention
- You will be aware of the do's and don'ts when dealing with difficult customers, and the most effective way of initiating service recovery

WANT TO DISCUSS ABOUT UPCOMING WORKSHOPS ?